Question 1

How do I receive packages in Thailand as a foreigner?

Accepted Answer

Sign up for a Thai Nexus mailbox and you will receive a real Thai mailing address at our Hua Hin or Bangkok facility within 24 hours of approval. Use this address on Shopee, Lazada, JD Central, or any Thai supplier. When packages arrive, we log them, weigh them, photograph every side, and notify you instantly by email. You can then choose to pick up in person, request mail scanning to view the contents, or forward internationally to any of 200+ countries. Storage is free for 1 week on the Basic plan, and 1 month on Standard and Premium. See our full pricing breakdown at https://app.thainexus.co.th/pricing for plan details.

Question 2

Can I buy from Shopee Thailand and ship abroad?

Accepted Answer

Yes - this is one of the most common reasons people use Thai Nexus. Many Shopee Thailand and Lazada sellers only ship domestically within Thailand. You get a real Thai mailing address, shop as normal using Thai Shopee, and your orders are delivered to our warehouse. We photograph everything on arrival so you can verify your items. Then we consolidate multiple orders from different sellers into a single optimized box - typically saving 40-60% on international freight versus shipping each order separately. We support forwarding to over 200 countries. Use our free shipping calculator at https://app.thainexus.co.th/shippingcalculator to estimate your international shipping cost before you start shopping.

Question 3

How much does it cost to forward a package from Thailand?

Accepted Answer

International shipping costs depend on weight, dimensions, destination country, and your chosen service tier. Our Prime service (express, 4-7 days) starts from around THB 450 for a 0.5 kg parcel to nearby countries, while our Flex economy service starts from THB 350. You can save significantly by consolidating multiple packages into one box - consolidation costs THB 100 per box. Mailbox rental starts at THB 350 per month on the Basic plan. For an accurate quote for your specific destination and parcel size, use our free international shipping calculator at https://app.thainexus.co.th/shippingcalculator which shows real-time rates from all our carriers.

Question 4

How do I get a Thai address without living in Thailand?

Accepted Answer

Thai Nexus provides fully remote virtual mailbox services - you do not need to be in Thailand at any point. The entire process is online: register with your email address, complete identity verification remotely using your passport or national ID via our secure Didit verification system, and receive your Thai mailing address once approved. We handle all mail and packages physically on your behalf. Mail scanning lets you view the contents of envelopes without being there. International forwarding ships your items to your home country on demand. Read our full step-by-step getting started guide at https://app.thainexus.co.th/how-to-get-a-thai-forwarding-address for the complete walkthrough.

Question 5

What countries can you ship to from Thailand?

Accepted Answer

We ship to over 200 countries worldwide including the USA, UK, Australia, Japan, Germany, Canada, France, Singapore, UAE, India, South Korea, the Netherlands, New Zealand, and all of Europe, Southeast Asia, the Middle East, and most of Africa and South America. We partner with multiple carriers - including Kerry Express, FedEx, DHL, Aramex, and Thailand Post EMS - to offer multiple speed and price options for every destination. Some restricted items may not be shippable to certain countries. Check our shipping calculator at https://app.thainexus.co.th/shippingcalculator to see available carriers and real-time rates for your specific destination.

Question 6

Is my mail and packages secure with Thai Nexus?

Accepted Answer

Security and verification are core to how Thai Nexus operates. We require identity verification (passport or national ID) for every mailbox holder under Thai postal regulations, so only verified individuals can hold a mailbox. Our warehouse uses secure access controls and every parcel is photographed on arrival with a timestamped log. All shipments include tracking from our facility to your door. Your account and data are protected under the Thai Personal Data Protection Act (PDPA). For Shipment Protection, declared value coverage is available on all international shipments. You can review our full terms of service at https://app.thainexus.co.th/termsofservice for details on liability and coverage.

Question 7

Can I use a Thai Nexus address for business purposes?

Accepted Answer

Yes - our Standard plan (THB 750/month) and Premium plan (THB 1,200/month) both support business use. You can register your company name or trading name to your mailbox, receive commercial mail and invoices, and use the address for Thai business correspondence. The Standard plan includes 1 real name and 2 alias names, while Premium includes 2 real names and 3 alias names - suitable for businesses operating under multiple brand names. We also handle bulk shipments and provide proper commercial documentation. Thai online store owners can additionally connect Thai Nexus directly to their WooCommerce or Shopify store for live checkout rates - see our e-commerce integrations at https://app.thainexus.co.th/integrations.

Question 8

How does the proxy purchase service work?

Accepted Answer

If you find a product on a Thai website but cannot purchase it yourself due to payment restrictions, language barriers, or sellers not accepting foreign cards, our team buys it for you. Submit the product URL from Shopee, Lazada, JD Central, LINE shopping, GMMTV, or any Thai store. We quote the full cost including the item price, domestic Thai shipping to our warehouse, and our transparent service fee. Once you pay, we purchase immediately, receive the item, photograph it, and ship it to your door anywhere in the world. Time-sensitive items like limited editions or pre-orders are flagged as urgent. Read our step-by-step guide at https://app.thainexus.co.th/how-to-get-a-thai-forwarding-address which covers the full proxy purchase flow.

Question 9

How long does international shipping from Thailand take?

Accepted Answer

Delivery times from Thailand depend on your chosen service and destination: our Prime service takes 4-7 business days to most destinations, Priority takes 5-7 business days, Flex and Courier Post take 6-9 business days, EMS via Thailand Post takes 7-10 business days, ePacket takes 15-20 days, and Registered Mail takes 20-25 days. Remote or non-hub countries may take slightly longer due to customs and last-mile delivery. All services include real-time tracking from our warehouse to your door. Use our shipping calculator at https://app.thainexus.co.th/shippingcalculator to compare delivery times and prices for your specific destination.

Question 10

What payment methods do you accept?

Accepted Answer

We accept Visa and Mastercard via Stripe (credit and debit cards), PayPal, Wise (formerly TransferWise), Thai QR bank transfer (PromptPay), and international SWIFT bank transfers. You can also top up your Thai Nexus wallet balance and pay for all services instantly from your balance without entering payment details each time. A 6% processing fee applies to Stripe and PayPal payments to cover gateway costs. Bank transfer and Thai QR payments have no processing fee. See our pricing page at https://app.thainexus.co.th/pricing for a complete breakdown of all fees.

Your Thai Address. Ship Anywhere.

What Do You Need?

I buy from Thai shops and suppliers

I need to ship from Thailand

I run a Thai online store

I want Thai Nexus to buy for me

Every Tool, Already Built In