Effective Date: 09/10/2024 Last Updated: 30/08/2026

These Proxy Purchase Terms apply when Thai Nexus Point Co., Ltd. ("we," "our," "the Company") buys goods from Thai sellers on your instructions as part of our Proxy Purchase (Buy For Me) service. They are incorporated by reference into the Company's general Terms of Service. If these Terms conflict with the general Terms on proxy purchase matters, these Terms govern.

1. Nature of the Service

  • We act as your purchasing agent in Thailand, not as the seller of the goods.
  • We pay Thai sellers using local payment methods (for example PromptPay or Thai bank transfer) after you approve a written quote.
  • We receive goods at our warehouse, inspect and photograph them as described in your order, then forward or consolidate them under our shipping services.
  • We do not guarantee that any seller, marketplace listing, or third-party shop will accept an order, honour a price, hold stock, ship on a particular timeline, or supply authentic goods.

2. Your Instructions and Seller Links

  • You provide the product link, size, colour, quantity, and any other specifications material to the purchase.
  • You choose the seller and the listing. Buy For Me purchases only the links you send. We do not recommend shops, dealers, or marketplaces, and we do not source or substitute a different seller unless you approve a new link in writing.
  • You are responsible for the accuracy and completeness of those instructions, including whether the listing is genuine, official, or from a seller you trust.
  • We may refuse or pause an order if the seller, listing, or item appears fraudulent, restricted, counterfeit, or inconsistent with our Restricted Items & Export Compliance Policy.
  • We are not obliged to purchase from a seller or listing you provide if we reasonably believe the transaction is unsafe, unlawful, or outside the scope of this service.

3. Authenticity and Counterfeit Goods

  • We are not an authenticator and we do not warrant that goods are genuine, official, original, or free of intellectual-property infringement.
  • Standard intake inspection compares what arrived with your approved listing (photos, size, colour, type, and quantity). That check is not a certificate of authenticity.
  • We are not responsible if a seller supplies counterfeit, replica, unauthentic, mislabelled, or unofficial goods, including branded fashion, collectibles, merch, and electronics. The seller and the listing are yours to choose.
  • We may refuse obvious replica or infringing branded goods at intake. Refusal of obvious replicas is not a guarantee that goods we do buy or forward are authentic.
  • If intake photos show a possible authenticity or listing mismatch, you must tell us before we forward internationally so a seller dispute can still be attempted. Seller remedies remain the seller's, not ours.

4. Confirmation Before Purchase

  • Before we pay a seller, we confirm availability, the seller's stated price, options (size, colour, model), and our service fee in writing (email, app message, or invoice).
  • No purchase is made until you approve that confirmation and pay the item cost plus our published proxy fee.
  • If the seller's price, stock, or options change before payment clears, we will tell you and issue a revised confirmation. You may cancel without our purchase fee if we have not yet paid the seller.

5. Seller and Marketplace Delays

  • We are not responsible for delays, cancellations, or failures caused by sellers, marketplaces, or couriers delivering to our warehouse, including but not limited to Shopee, Lazada, LINE Shopping, Facebook or LINE sellers, and physical shops you nominate.
  • Examples include: seller processing time, pre-order windows, stock-outs after your approval, seller holidays, incorrect seller dispatch, domestic courier delays to Hua Hin or Bangkok, and seller refusal to ship.
  • Our stated turnaround times for proxy handling (confirmation, payment to seller, intake at our warehouse) begin after your approval and cleared payment, and do not include seller dispatch time unless we expressly say otherwise in writing for that order.
  • We will use reasonable efforts to follow up with the seller and keep you informed, but we do not control third-party shops.

6. Stock, Substitutions, Cancellations, and Refunds

  • If an item is unavailable after you approve an order, we contact you before substituting, cancelling, or requesting a seller refund.
  • Refunds from sellers depend on the seller's or marketplace's rules and timing. We pass through seller refunds we actually receive, minus any non-refundable costs already incurred, as stated on your invoice.
  • We do not guarantee that a seller will refund an item, accept a return, or replace stock.
  • If you cancel after we have paid the seller, cancellation and refund outcomes are subject to the seller's policy and any costs already incurred.

7. Condition, Inspection, and Disputes with Sellers

  • On arrival at our warehouse, we check the shipment against your approved order and provide intake photos when requested or included in your service level.
  • That check is a listing match, not an authenticity appraisal. We do not certify genuine branded goods.
  • Disputes about wrong item, damage in seller transit, listing misdescription, or suspected counterfeit goods must be raised before we forward internationally, while the goods are still in Thailand and seller remedies may still be available.
  • We can assist with seller communication in Thai, but we are not liable for a seller's refusal to remedy a dispute, including authenticity or replica claims.

8. Fees and Payment

  • Our proxy service fee follows the published fee table on the proxy buying service page and your written quote: THB 20 per product variation (different colour, size or type, regardless of quantity of that variation), minimum THB 100 per Proxy Purchase request, for goods up to THB 20,000. Above THB 20,000: that fee plus 5% of order value.
  • The fee covers purchase handling, local payment, intake, and standard inspection. International shipping, duties, and taxes are quoted separately.
  • Payment-method fees: Thai QR, bank transfer, and Wise have no extra fee. Stripe (card) and PayPal add 6%.
  • You prepay the item cost and service fee (and any agreed extras, including payment-method fees) before we pay the seller unless we agree otherwise in writing.

9. Restricted and Export-Controlled Goods

  • All proxy orders are subject to our Restricted Items & Export Compliance Policy.
  • We may refuse to buy, receive, or forward goods that cannot lawfully be exported from Thailand or imported into your destination country.

10. After We Receive the Goods

11. Limitation of Liability

  • Except where prohibited by applicable law, we are not liable for indirect or consequential loss arising from proxy purchase, including loss of profit, loss of bargain, or disappointment with a seller or listing.
  • We are not liable for loss, delay, extra cost, or claims arising from acts or omissions of sellers, marketplaces, or domestic couriers delivering to us, including counterfeit, replica, or unauthentic goods sold on a listing you provided, except to the extent caused by our failure to follow your approved instructions after we had a reasonable opportunity to do so.
  • We are not liable for the authenticity, genuineness, or intellectual-property status of goods bought from a product link you nominated.
  • Our aggregate liability for a proven fault in our own proxy handling (not seller or carrier conduct) is limited to the proxy service fee paid for that order, except where a higher limit is required by mandatory law.

12. Indemnity

  • You agree to defend, indemnify, and hold harmless the Company against claims, fines, and costs arising from inaccurate instructions, unlawful or infringing items, or disputes with sellers that result from information or links you provided, including authenticity and counterfeit claims.

13. Related Policies

14. Contact

  • Email: contact@thainexus.co.th
  • Address: 39/743 Soi Mooban Hua Na, Nong Kae, Hua Hin District, Prachuap Khiri Khan 77110, Thailand