Trust layer
How Thai Nexus proves it is a real operator
Shipping money across borders needs a named Thai company, published insurance limits, clear payment rules and review destinations you can check yourself. This page collects those facts in one place.
Registered Thai company
| Field | Value |
|---|---|
| Legal entity | Thai Nexus Point Co., Ltd. |
| Company registration / tax ID | 0775567004498 |
| Founded | 2024 |
| Registered address | 39/743 Soi Mooban Hua Na, Nong Kae Sub-district, Hua Hin District, Prachuap Khiri Khan 77110, Thailand |
| Primary phone | +66 92 327 7723 |
Same entity on invoices, the footer, Organization schema and both location pages. No parallel brands.
Insurance limits and exclusions
| Topic | Terms |
|---|---|
| Standard liability | THB 1,000 per shipment when Shipment Protection is not purchased |
| Shipment Protection | Optional liability extension at 3.5% of declared value (Goods + Freight) |
| Protection limit | Declared Value for physical loss or damage, subject to the STC conditions and exclusions |
| Claim notice | Visible damage or loss immediately, concealed damage within 48 hours, and non-delivery within 14 days of the expected delivery date |
The binding liability limits, exclusions, evidence requirements, and notice deadlines are in the Standard Trading Conditions. The narrative version is on what happens when it goes wrong.
How payment works
| Topic | Rule |
|---|---|
| Client dashboard | Pay quoted shipments in the Thai Nexus app before dispatch |
| Quote lock | Accepted quotes are binding for 7 days |
| What you never pay after the fact | We do not raise the shipping quote after acceptance, except destination duties, taxes and carrier fees owed by the recipient |
| Proxy purchases | You prepay Thai Nexus; we buy on Thai payment rails so foreign cards are not required at Shopee or Lazada checkout |
Response time and hours
| Topic | Commitment |
|---|---|
| Enquiry response | Every enquiry answered within one business day. |
| Hua Hin hours | Monday to Sunday, 08:00 to 21:00 ICT (Hua Hin HQ) |
| Bangkok hours | Monday to Saturday, 08:00 to 17:00 ICT. Closed Sunday. |
| Out of hours | Email and LINE messages received overnight are answered on the next open business day; urgent tracking updates wait for carrier systems to refresh |
Where to leave a review
We drive every review request to Google Business Profile first and Trustpilot second. We do not ask for reviews on partner or parent brands.
- Write a Google review
Google · 4.9/5 · 223 reviews
Primary destination for Thai Nexus Point
- Write on Trustpilot
Trustpilot · 4.6/5 · 27 reviews
Secondary public review destination
Visit either facility during published hours and meet the people handling your goods.
See facilities