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Guides

How we buy, pack and export from Thailand: category guides, restricted items and claims process, written from our warehouse operations.

Using the Thai Nexus client app? Mailbox, billing and account help lives in the app knowledge base, not on this page. Open client app help

Claims and Shipment Protection

How we handle customs holds, damage, loss and Shipment Protection, before you ship.

Read the claims process

What you cannot ship from Thailand

Searchable database of 32 prohibited and restricted items, with the controlling authority and permit lead times.

Search the database

How to address a parcel to Thai Nexus

Copy-ready Hua Hin and Bangkok warehouse labels, including where your suite code goes.

Copy address label

Operations evidence library

Hua Hin and Bangkok warehouse photos, plus slots for document walkthroughs and consented outcomes.

View operations photos

Shipping decision guides

Buying from Thailand, by product

Ports and gateways