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Storage and Disposal Policy

Effective Date: 10/09/2024
Last Updated: 13/07/2026

Thai Nexus Point Co., Ltd. (“we,” “our,” or “us”) values the trust our clients place in us when it comes to the handling of mail and packages. This Storage and Disposal Policy explains how we collect, store, and dispose of mail and packages received under a mailbox rental. Please read it carefully.

Scope: This Policy applies to mail and packages received and held under a mailbox rental plan, as described in our Mailbox Terms of Service. It does not apply to Goods entrusted to us for freight forwarding, consolidation, proxy purchasing, or warehousing ahead of shipment – storage, lien, and disposal of those Goods is governed instead by Section 3 (Payment and Lien) of our Standard Trading Conditions, which takes precedence for any Goods being prepared for or awaiting export.

1. Mail Storage

  • Duration: The duration of mail storage is based on your mailbox plan – free mail storage for up to 1 month after the end of contract with shredding after 1 month for the Basic plan; 3 months after end of contract with shredding after 3 months for the Standard plan; and 6 months after end of contract with shredding after 6 months for the Premium plan. Please check your mailbox plan for the exact duration of mail storage.
  • Uncollected Mail: Once the duration runs out, uncollected mail will be shredded or disposed of safely according to this Policy.

Notice: It is the client’s responsibility to pick up or forward mail within the applicable storage duration.

2. Package Storage

  • Duration: The duration of package storage is based on your mailbox plan – free package storage for up to 1 week with disposal after 1 month for the Basic plan; 1 month after end of contract with disposal after 3 months for the Standard plan; and 1 month after end of contract with disposal after 6 months for the Premium plan. Please check your mailbox plan for the exact duration of package storage.
  • Uncollected Packages: Once the duration runs out, uncollected packages will be disposed of in accordance with this Policy.

Notice: It is the client’s responsibility to pick up or arrange forwarding of packages within the applicable storage duration.

3. Final Notice Before Disposal

Before permanently disposing of any uncollected package (this clause does not apply to mail, which is shredded per Section 1), we will make a reasonable attempt to notify the client by email and/or SMS at least 7 days before the scheduled disposal date, using the contact details on file. Disposal will proceed on schedule if the client does not respond or arrange collection, extension, or forwarding. It remains the client’s sole responsibility to keep contact details current under Section 4 below and under our Mailbox Terms of Service.

4. Disposal of Mail and Packages

  • Mail and packages that remain uncollected within the allocated time, following the notice described in Section 3 where applicable, will be disposed of.
  • The Company uses a secure disposal method appropriate to protect client privacy and, where applicable, the confidentiality of package contents.
  • Once mail or packages have been properly disposed of, the client may not request restoration or return.

5. Client Responsibilities

  • Providing accurate and current contact details for notifications.
  • Notifying us of any changes in address, email, or phone number.
  • Collecting or arranging forwarding of mail and packages in a timely manner.

Failure to meet these responsibilities may result in mail or packages being disposed of in accordance with this Policy, including where the notice described in Section 3 could not be delivered because contact details on file were inaccurate or outdated.

6. Limitation of Liability

We take reasonable precautions to safeguard mail and packages in our care. We are not liable for any loss, damage, or inconvenience arising from the disposal of mail or packages carried out in accordance with this Policy, except where such loss or damage results from our gross negligence or willful misconduct. This limitation applies specifically to disposal conducted under Sections 1–4 above and does not affect any liability we have separately accepted for Goods entrusted to us for freight forwarding under our Standard Trading Conditions.

7. Amendments to Policy

We reserve the right to amend this Policy at any time. Changes will be posted on our website, and continued use of the mailbox rental service will indicate acceptance of the revised Policy.

8. Related Policies

This Policy should be read together with the following, each incorporated by reference for its respective subject matter:

9. Contact Information

If you have any questions or concerns about this Policy, please contact us:

  • Email: [email protected]
  • Address: 39/743 Soi Mooban Hua Na, Nong Kae, Hua Hin District, Prachuap Khiri Khan 77110, Thailand