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Terms of Services

Effective Date: 10/09/2024
Last Updated: 13/07/2026

Operator of this website is Thai Nexus Point Co., Ltd. (“we,” “our,” “us,” “the Company”). By accessing or using our website, store, or services, you agree to comply with and be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our services, you agree to these Terms of Service, the service-specific policies referenced below, and our Privacy Policy. If you do not agree to these terms, please discontinue the use of our services.

2. Changes to the Terms

We may update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of the services after any changes signifies your acceptance. It is your responsibility to review the Terms regularly.

3. Services Offered

  • Mailbox Rentals: Providing street addresses for personal or business use, including mail and package handling. Governed by our Mailbox Terms of Service.
  • Package Shipping & Freight Forwarding: Domestic and international package shipping, air freight forwarding, and customs clearance, performed as agent and arranged through third-party carriers. Governed by our Standard Trading Conditions.
  • Office Supplies Sales: Available both in-store and online via Lazada, Shopee, TikTok, Grab, LINE, and our own e-commerce store.
  • Visa and Passport Photo Services.
  • Photocopy, Print, and Scan Services.

4. Account Registration

Certain services may require account registration. You agree to provide accurate and up-to-date information during the registration process and are responsible for maintaining the confidentiality of your account credentials.

5. Payment Terms

Payment for our services can be made via:

  • Card Payment
  • Cash
  • Thai QR Code
  • Thai Bank Transfer

Mailbox rental contracts are available on a monthly or annual basis and must be renewed 7 days prior to the expiration date. If the renewal is not completed, a 7-day grace period will apply, after which the mailbox may be made available for rent to another customer. Full details are set out in our Mailbox Terms of Service.

6. Mailbox Rental Services

Mailbox rental, mail scanning, forwarding, and storage duration and disposal are governed by our Mailbox Terms of Service and our Storage and Disposal Policy, both incorporated into these Terms by reference. In the event of any conflict between this section and those documents, the Mailbox Terms of Service and Storage and Disposal Policy shall govern for mailbox-related matters.

7. Shipping and Freight Forwarding Services

7.1 Nature of Service. Thai Nexus Point Co., Ltd. acts as a freight forwarder and agent, not as a carrier. We arrange, book, and coordinate the carriage of your goods through independent third-party carriers and courier providers (including but not limited to J&T, Kerry Express, Thailand Post, Flash Express, and Aramex, as applicable), and we perform customs clearance and related documentation services on your behalf. We do not own or operate the aircraft, vessels, or vehicles used to transport your goods, and the underlying carrier’s own terms and liability limits may also apply to your shipment.

7.2 Governing Terms. All shipping, freight forwarding, and customs clearance services – including all charges, liability limits, claims procedures, and the optional Shipment Protection policy – are governed exclusively by our Standard Trading Conditions (STC), which are incorporated into these Terms of Service by reference and form a binding part of the agreement between you and the Company for any shipping order. Placing a shipping order, accepting a quote, or tendering goods to us for carriage constitutes acceptance of the Standard Trading Conditions in addition to these Terms.

7.3 Restricted Items. All shipments are subject to our Restricted Items & Export Compliance Policy. Shipping costs and delivery times vary based on the destination and carrier selected and are not guaranteed except where expressly stated in writing.

8. Product Purchases

  • Products are sold based on availability.
  • Orders placed online are subject to confirmation and stock verification.
  • Refunds and returns are not available.

9. Service Availability

We strive to ensure long-hours access to mailbox services and provide prompt notifications for mail arrivals. Please refer to our opening hours for specific branch. However, we cannot guarantee uninterrupted availability of services due to potential technical or logistical issues.

10. Termination

We reserve the right to terminate or suspend your access to services if you:

  • Violate these Terms & Conditions or any policy referenced herein;
  • Provide false or inaccurate information;
  • Engage in prohibited activities as described in Section 12 below or in our Restricted Items & Export Compliance Policy.

11. Intellectual Property

All content, logos, and materials on our website and services are the intellectual property of Thai Nexus Point Co., Ltd. or our licensors. You may not reproduce, distribute, or use any content without written permission.

12. Prohibited Activities

You agree not to:

  • Use our services for illegal or fraudulent purposes, including any purpose prohibited under our Restricted Items & Export Compliance Policy;
  • Disrupt or interfere with our systems or networks;
  • Use automated systems to excessively request data from our services.

13. Limitation of Liability

13.1 General Services. Except as set out in Section 13.2 below, we are not liable for any indirect or consequential damages resulting from your use of our services, including loss of data or delays arising from causes beyond our reasonable control. Your use of the general services described in these Terms is at your own risk.

13.2 Shipping and Freight Services. Our liability for loss of or damage to goods tendered for shipping, freight forwarding, or customs clearance is governed exclusively by the limitation of liability, exclusions, and claims procedures set out in our Standard Trading Conditions, and not by Section 13.1. Nothing in this Section 13 shall be read to expand the Company’s liability beyond the limits set out in the Standard Trading Conditions.

13.3 Mailbox Services. Our liability for mail and package handling under a mailbox rental is governed by the liability provisions of our Mailbox Terms of Service and Storage and Disposal Policy.

14. Indemnification

You agree to indemnify and hold Thai Nexus Point Co., Ltd. and its employees harmless from any claims arising from your use of our services, including any breach of these Terms or the policies incorporated by reference herein.

15. Governing Law

These Terms are governed by the laws of Thailand. Any disputes will be resolved in the courts of Thailand.

16. Contact Information

If you have any questions regarding these Terms, please contact us at:

  • Email: [email protected]
  • Address: 39/743 Soi Hua Hin 102, Nong Kae, Hua Hin District, Prachuap Khiri Khan 77110, Thailand

17. Related Policies

These Terms of Service incorporate by reference, and should be read together with, the following policies, each of which governs its respective service area and takes precedence over these Terms in the event of a conflict on that specific subject matter:

18. Miscellaneous

  • Entire Agreement: These Terms, together with the policies listed in Section 17, form the complete agreement between you and the Company.
  • Severability: If any part of these Terms is found invalid, the remaining provisions will still apply.
  • Waiver: Failure to enforce any part of these Terms does not waive our right to enforce them in the future.